BEFORE YOU CALL!!

WARRANTY

If you have an issue with your Boat, cooler, or accessory, please start by visiting our warranty page and filling out the warranty form. https://hub.jacksonkayak.com/warranty/

REPLACEMENT PARTS/SHIPPING

Replacement parts, seats, and accessories are all available on our online store: https://jacksonkayak.com.

In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks:

1. Ask a Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team!  Responses are usually very fast. https://hub.jacksonkayak.com/ask-a-pro/ 
2. Check out our FAQ’s - lots of great answers can be found there. https://hub.jacksonkayak.com/faqs/

Are you a logistics company trying to contact our shipping department? Please email shipping@jacksonkayak.com

Need to know the year your boat was made?

Find the serial number on the right stern of your boat around the parting line. The last two numbers are the year your boat was manufactured.

Not in the USA, and want to place an order?

We do not ship outside of the US and do not ship kayaks directly. To find your local international distributor, please visit https://hub.jacksonkayak.com/jackson-kayak-international-distributors/

PADDLE SIZING:  
Check out this "fit guide" to help you with your paddle selection:
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacture life vests but has great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

SKIRT SIZING

Need help with skirt sizing? Check out this great sizing chart. https://immersionresearch.com/pages/skirt-fit