Position: Customer Service Representative

Hours: 8 am – 5:00 pm, Monday through Friday

Pay: $14-15/ hr.

Overtime:  May be required during peak season when approved by Customer Service manager.

Reports to: Customer Service Manager

At Jackson, customer service is not a department it’s an adventure!  We figure out how to fix things that are broken, create tools to enhance our efficiency, showcase our smarts on videos, help plan events, and even take our show on the road.  Oh yeah- we also take orders, answer questions, and resolve issues for customers too! It isn’t enough to just be polite and talk to customers, you must be willing to step in and do whatever it takes wherever it is needed to make things happen.  Teamwork is critical and anything less is unacceptable.

General Responsibilities:        

Continuously increase value by providing outstanding customer service and sales support to our dealers, consumers, and internal team members.

Specific Responsibilities:

  • Provide outstanding customer service and sales support
    • Answer phone calls within 3 rings.
    • Input orders accurately into system.
    • Perform account maintenance.
    • Confirm preseason orders.
    • Answer Info and Warranty E-mails.
    • Process, and communicate order revisions and cancellations through to completion.
    • Perform Administrative tasks and projects as assigned
    • Work with the Sales and Marketing team to support the Sales strategies of the company.
    • Collaborate with the Customer Service team to continually refine our processes and service strategies for ongoing improvement.
    • Support the Shipping team during inventory and seasonal ebb and flow.
    • Attend shows and events as needed to promote product lines.
  • Dependable resource for all customers (dealers and consumers)
    • Understand and effectively communicate accurate information about our programs, products, and services to customers via phone and email.
    • Continually strive to become more knowledgeable about the industry and the related sports
  • Effectively communicate information throughout company
    • Create reports as needed and necessary to support our teams.
    • Provide accurate detailed information through the processes and systems currently in place to provide timely feedback on preseason orders, changes, or cancellations.


  • Tech Savvy
    • Experienced with CRM type systems, Microsoft Office, Outlook and Google sheets
    • Website administration and mail chimp experience helpful.
  • People Person
    • Team Player
    • Have a good sense of humor and be generally upbeat
  • Excellent Oral, written, and in person communication skills. must possess diplomacy and tact.
  • Driven and Self-motivated
  • Ability to work under pressure with limited resources, completing priorities and deadlines
  • Attention to detail; accurate with numbers
  • Organized and orderly
  • Able to multi-task
  • Reliable
  • Must keep company information confidential
  • Ability to listen and present solutions to customer’s business problems.
  • Demonstrate problem solving skills, including ability to identify issues and propose solutions
  • Enjoy tackling challenges and solving problems
  • Able to Lift 50lbs consistently for events and shows

Skills and Experience Preferred:

  • Work experience in outdoor market helpful
  • Experience in a manufacturing setting also helpful but not necessary
  • Previous direct Customer Service experience preferable
  • Strong Computer skills are a must

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  Specific vision abilities required by this job include the ability to be able to view a computer screen.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is typically low.

Company Support:

  • Full time hourly position
  • Paid Vacation up to 2 weeks including 8 major holidays set by the company
  • Blue Cross/Blue Shield Health Insurance with subsidy by Jackson Kayak
    • 100% employer subsidy on select medical plans after 2 years of employment
  • Optional 401K with employer matching after 6 months of employment
  • Employee Discount for all Jackson Product and opportunity for industry discount deals from other manufacturers
  • Free product rentals and employer led classes.