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Warranty Form

BEFORE YOU CALL!!

BEFORE YOU CALL!!

WARRANTY

If you have an issue with your Boat, cooler, or accessory, please start by visiting our warranty page and filling out the warranty form. https://hub.jacksonkayak.com/warranty/

REPLACEMENT PARTS/SHIPPING

Replacement parts, seats, and accessories are all available on our online store: https://jacksonkayak.com.

In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks:

  1. Ask a Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team!  Responses are usually very fast. https://hub.jacksonkayak.com/ask-a-pro/ 
  2. Check out our FAQ’s - lots of great answers can be found there. https://hub.jacksonkayak.com/faqs/

Are you a logistics company trying to contact our shipping department? Please email shipping@jacksonkayak.com

Need to know the year your boat was made?

Find the serial number on the right stern of your boat around the parting line. The last two numbers are the year your boat was manufactured.

Not in the USA, and want to place an order?

We do not ship outside of the US and do not ship kayaks directly. To find your local international distributor, please visit https://hub.jacksonkayak.com/jackson-kayak-international-distributors/

PADDLE SIZING:  
Check out this "fit guide" to help you with your paddle selection:
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacture life vests but has great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

SKIRT SIZING

Need help with skirt sizing? Check out this great sizing chart. https://immersionresearch.com/pages/skirt-fit

We apologize that your boat had an issue and that you to need to go through this process. After filling in the form below, your claim will be reviewed and you will hear back from the Jackson Kayak warranty department within the next four weeks.

IMPORTANT!!! SOME EMAIL ACCOUNTS ARE MARKED AS SPAM EVEN THOUGH THEY ARE NOT SPAM. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL AFTER SUBMITTING THIS FORM THEN YOU MUST CONTACT US DIRECTLY TO LET US KNOW AS IN THOSE CASES WE WILL NOT RECEIVE YOUR WARRANTY INFORMATION.

If you do receive a confirmation email but do not hear back within four weeks, please contact our Consumer Services Department at 931.738.4800 or via email to warranty@jacksonkayak.com.

We will always do the best we can to keep you happy. We do apologize that you are going through this process!

Serial Number or proof of purchase is required to process your claim.

Please attach pictures at the bottom of the form as they are helpful for us to understand the issue.

Take an overall picture so we can see the entire boat. Then take several closeups of the affected area(s) placing a known object like a coin or a foot in the picture helps us understand the scale and size.

The warranty stated here applies to USA and Canada warranties only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.