Warranty Form BEFORE YOU CALL!! BEFORE YOU CALL!! WARRANTY If you have an issue with your Boat, cooler, or accessory, please start by visiting our warranty page and filling out the warranty form. https://hub.jacksonkayak.com/warranty/ REPLACEMENT PARTS/SHIPPING Replacement parts, seats, and accessories are all available on our online store: https://jacksonkayak.com. In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks: Ask a Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team! Responses are usually very fast. https://hub.jacksonkayak.com/ask-a-pro/ Check out our FAQ’s - lots of great answers can be found there. https://hub.jacksonkayak.com/faqs/ Are you a logistics company trying to contact our shipping department? Please email shipping@jacksonkayak.com Need to know the year your boat was made? Find the serial number on the right stern of your boat around the parting line. The last two numbers are the year your boat was manufactured. Not in the USA, and want to place an order? We do not ship outside of the US and do not ship kayaks directly. To find your local international distributor, please visit https://hub.jacksonkayak.com/jackson-kayak-international-distributors/ PADDLE SIZING: Check out this "fit guide" to help you with your paddle selection:- Werner Paddles: https://www.wernerpaddles.com/fit-guide/ PFD's / LIFE VESTSIt is important that you wear a life vest at all times on the water. Jackson does not manufacture life vests but has great partners who do. Please check out:- Kokatat Life Vests- https://kokatat.com/- NRS Life Vests - https://www.nrs.com/ SKIRT SIZING Need help with skirt sizing? Check out this great sizing chart. https://immersionresearch.com/pages/skirt-fit We apologize that your boat had an issue and that you to need to go through this process. After filling in the form below, your claim will be reviewed and you will hear back from the Jackson Kayak warranty department within the next four weeks. IMPORTANT!!! SOME EMAIL ACCOUNTS ARE MARKED AS SPAM EVEN THOUGH THEY ARE NOT SPAM. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL AFTER SUBMITTING THIS FORM THEN YOU MUST CONTACT US DIRECTLY TO LET US KNOW AS IN THOSE CASES WE WILL NOT RECEIVE YOUR WARRANTY INFORMATION. If you do receive a confirmation email but do not hear back within four weeks, please contact our Consumer Services Department at 931.738.4800 or via email to warranty@jacksonkayak.com. We will always do the best we can to keep you happy. We do apologize that you are going through this process! Serial Number or proof of purchase is required to process your claim. Please attach pictures at the bottom of the form as they are helpful for us to understand the issue. Take an overall picture so we can see the entire boat. Then take several closeups of the affected area(s) placing a known object like a coin or a foot in the picture helps us understand the scale and size. The warranty stated here applies to USA and Canada warranties only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information. Warranty Form JK will need the following information from you to initiate a Warranty Claim: 1Your Information2Product Details3Damage Information Name* First Last Email* Phone*Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Dealer Purchased From* Date Purchased* Month Day Year Price You Paid? Is this a new, blem, second, or used product?* New Blem Second Used Model Year* Make*Select MakeJackson Kayak (Including Blue Sky Boatworks)Orion CoolersOrion KennelsAccessoryKayak Type*Select TypeFishing (Including Blue Sky)ExplorationWhitewaterJackson Kayak Fishing Model*Select ModelBig Rig FDBig Rig HDBig RigBig TunaBite AnglerBite FD360 Angler360 Pro360 Escape360 Tri-CatCoosaCoosa FDCoosa HDCoosa XCuda 12Cuda 14KilroyKilroy HDKnarr FDKraken 13.5Kraken 15.5LiskaMayflyStaxxYupikTakeTwoJackson Kayak Exploration Model*Select ModelBiteCruise 10Cruise 12Cruise FDJourneyKarma RGIbisRivieraRiviera-TStaxxTraverse 9Traverse 10Tripper 12Tupelo 12Tupelo 12.5TakeTwoJackson Kayak Whitewater Model*Select ModelAntixFlowFun 1Fun 1.5GnarvanaMix Master 7.0Mix Master 7.5KarmaKarma ULMonstarNirvanaRockstar 4.0RockStar VRockstar XSShooting StarZenZen 3.0Serial Number* Orion Cooler Model*Select ModelOrion 25Orion 35Orion 45Orion 55Orion 65Orion 85Orion Kennel Model*Select ModelAdventure Dog AD1Adventure Dog AD2Adventure Dog AD3Adventure Dog AD4Proof of Purchase (Example: Original Receipt, Bank or Credit Card Statement)*Max. file size: 1 GB.Attach Proof of Purchase or Receipt (Example: Original Receipt, Bank or Credit Card Statement) Issue*Cracked BoatWarped Boat (hull/deck)Flex Drive IssueBoat Parts (seat, backband, etc)Cracked CoolerWarped Cooler/LidMissing or Incorrect Item SentShipping DamageOther (describe below)Description of Issue (ex. cockpit rim is cracked ...)*Description of how the damage occuredDigital Pictures of the Damage 2nd Picture, If Needed 3rd Picture, If Needed 4th Picture, If Needed Upload Video, If NeededAccepted file types: mp4, m4v, mov, avi, mpg, wmv, Max. file size: 256 MB.How Did You Hear About Jackson Kayak?*Jackson Kayak Team MemberSocial MediaPrint AdTelevisionEmail/NewsletterOther Media (Radio, Written Article, Etc)OtherCAPTCHA Δ