Customer Service Representative

Position:Customer Service Representative – Jackson Kayak Gearhead

Hours: Monday through Friday

Job Type: Full-time – Hourly

Reports to: Customer Service Lead.

How to Apply: Interested applicants can apply at 3300 McMinnville Highway, Monday thru Friday between 9-2 PM or email a copy of your resume to HR@jacksonkayak.com 

Expectations:
At Jackson Kayak, we get to work with some of the most exciting outdoor-oriented people.

Customer service is not a department — it’s an adventure!  We figure out how to fix things that are broken, create tools to enhance our efficiency, showcase our smarts on video, help plan events, and even take our show on the road.  Oh yeah – we also take orders, answer questions, and resolve issues for customers too! It isn’t enough to just be polite and talk to customers, you must be willing to step in and do whatever it takes wherever it is needed to make things happen.  Teamwork is critical and anything less is unacceptable.

General Responsibilities:

Continuously increase value by providing outstanding customer service and sales support to our dealers, consumers, and internal team members.

Qualifications

• Tech Savvy
  • Experienced with CRM type systems, Microsoft Office, Outlook and Google sheets
• People Person

• • Team Player
  • Have a good sense of humor and be generally upbeat

• Excellent Oral, written, and in person communication skills. must possess diplomacy and tact.

• Driven and Self-motivated
• Ability to work under pressure with limited resources, completing priorities and deadlines

• Attention to detail; accurate with numbers

• Organized and orderly

• Able to multi-task
• Reliable

• Must keep company information confidential

• Ability to listen and present solutions to customer’s business problems.

• Demonstrate problem solving skills, including ability to identify issues and propose solutions

• Enjoy tackling challenges and solving problems

• Able to lift 50 lbs consistently for events and shows

Specific Responsibilities:

• Provide outstanding customer service and sales support
  • Answer phone calls within 3 rings.
  • Input orders accurately into system.
  • Perform account maintenance.
  • Confirm preseason orders.
  • Answer Info, Live Chat and Warranty E-mails.
  • Process, and communicate order revisions and cancellations through to completion.
  • Perform Administrative tasks and projects as assigned
  • Work with the Sales and Marketing team to support the Sales strategies of the company.
  • Collaborate with the Customer Service team to continually refine our processes and service strategies for ongoing improvement.
  • Support the Shipping team during inventory and seasonal ebb and flow.
  • Attend shows and events as needed to promote product lines.
• Dependable resource for all customers (dealers and consumers)
  • Understand and effectively communicate accurate information about our programs, products, and services to customers via phone and email.
  • Continually strive to become more knowledgeable about the industry and the related sports
• Effectively communicate information throughout company
  • Create reports as needed and necessary to support our teams.
  • Provide accurate detailed information through the processes and systems currently in place to provide timely feedback on preseason orders, changes, or cancellations.

Required Skills for a Gearhead Position:

Gearheads at Jackson Kayak are part problem solver, part psychic, part action hero-just ask our consumers!

• Previous kayak or similar building experience
• High degree of comfort with tools and building processes, must be mechanically inclined.
• Excellent problem-solving skills: Ability to “see” and translate issues from basic descriptions to solutions and parts for consumer orders
• Potential to react quickly to live chat correspondence as needed.
• Strong retention skills for part numbers and processes
• On water experience with a variety of our products on an ongoing basis

Physical Demands

Able to lift 50 lbs consistently for events and shows.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include the ability to be able to view a computer screen.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is typically low.

Benefits

• BCBS Health Insurance eligibility after 90 days covering 100% of employee only medical coverage for select plans.
• Employee Bonus Eligibility after 30 days of employment.
• Vacation accrual up to 2 weeks after 6 months of employment
• Free Kayak Rental program and classes
• Excellent Employee discounts on Product
• Family environment and culture

“Jackson Kayak is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Related keywords: customer service

COVID-19 considerations:
All onsite employees are required to wear masks whilst around others.